Latch provides many ways for solution providers to deliver robust end-to-end analysis experience to their customers. For example, we previously wrote about how solution providers can create managed workspaces under their Organization for customers for hands-on support, or send Analysis Packages - a collection of customer data, bioinformatics pipelines, and visualization dashboards - for customers to unpack in their own workspaces.

No matter which approach a solution provider takes, Latch ensures that from the moment a customer purchases a kit, they enter a platform reflecting the provider’s brand.

This guide explains how solution and kit providers can white-label Latch to align seamlessly with their branding.

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Prerequisites

  • Make sure you are a part of an Organization before proceeding. See how to access your Organization here

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White-labeling Options

Latch provides options for you to white-label:

  • The signup page user interface (UI)
  • The login page UI
  • Signup and login page domains
  • Branded logos next to the kit provider’s workflows
  • Analysis Package redemption emails
  • Logos and colors of data folders originating from Analysis Packages
  • Selective feature hiding (e.g., product tabs, Graph/Logs tabs for workflow execution) when customer workspaces are owned by the kit provider’s Organization.

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Go to your Organization

First, navigate to your Organization where all the white-labeling settings live.

You can find the list of organizations by clicking on the Avatar in the top left corner of the screen and selecting “Organizations” in the sidebar.

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Login Page UI

  • After accessing your Organization, navigate to the Settings page.
  • Update the logo to the login page by scrolling to Organization Settings

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Signup Page UI

  • Scroll to the Branding section. Here, you can configure your organization’s long logo, brand color, slogan, and brief about description.

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Custom Domains for Login and Signup Page

  • The white-labeled login and signup pages are only shown up under your custom domains. Currently, we are configuring custom domains for each kit provider manually.
Please reach out to your Latch customer success representative to have your custom domain manually set up by our engineers. You can see an example of a custom domain here: https://allumiqs.latch.bio/signup

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Workflow Logos

  • In the same Branding section, click on Workflow Card and upload an Organization Batch Logo.
  • The logo will show up next to a workflow owned by the Organization like so:

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Analysis Package Redemption Email

  • You can also customize the email sent to customers when they receive your Analysis Package.
  • If you haven’t already, visit the guide here to create an Analysis Package.
  • Navigate to your Organization > Packages > Click on an existing package.

  • Click on the Email tab. Here, you can customize the subject, title, and body of your email.

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Logos and Colors of Analysis Package Data folders

  • Once a package is redeemed in the customer workspace, all data folders belonging to the package will have the Organization’s brand color and brand logo on the right sidebar.

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Selective Tabs and Feature Hiding

  • If you are the Admin of the customer workspace, you can hide certain tabs to simplify the interface for your customers.
Please note hidden tabs remain visible to other Admins within the same workspace. Customers must have Member-level permissions or lower to be affected by these settings.

  • From there, you can toggle on or off each product tab in the left navigation bar. For example, if you only want your customers to use Latch Workflows and Latch Data, turn off Latch Registry, Pods, and Plots.

  • Each workflow execution typically includes additional tabs like Graph & Logs or Usage Report to help developers debug and optimize resources. If you prefer a simpler experience for scientists or non-developers, you can hide these tabs as well to prevent confusion.

From workspace Admin perspective (all workflow execution tabs are shown):

From workspace Member perspective (the Graph & Logs and Usage Report tabs are not shown):

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