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What is your data policy?

All data is secure & private. Latch is SOC 2 Type II compliant. Our team, software, and procedures demonstrated best-in-class security and data privacy practices during a three-month independent audit, including penetration tests. Learn more at our Trust Center.

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What if I’m running into an error?

Please report it using the intercom button the bottom left. We will be responsive on intercom from 9am to 9pm PST every day of the week. If it’s really bad, feel free to tweet at us @latchbio.

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How do I report a bug?

Please report it using the intercom button the bottom left. We will be responsive on intercom from 9am to 9pm PST every day of the week. Or tweet at us @latchbio.

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How do I request features or changes?

You can make a request through intercom, email any of the founders (kyle@latch.bio or alfredo@latch.bio) or send us a tweet.